General

Q: Where is your jewellery made and who makes it?

A: The vast majority of the designing and making process happens right in my London studio on my workbench. Certain steps, such as casting and laser engraving, are done in London by expert craftspeople and jewellery houses that I work very closely with.

Q: Where can I view your jewellery in person?

A: You are welcome to come by my London studio to view the entire collection, by appointment. Please contact info@catherinehartley.com for details.

Q: I need my piece soon! Do you provide a rush service?

A: Most regular collection pieces take 1-2 weeks to make, and wedding rings are made to order in 3-4 weeks from the date the order is finalized. For custom jewellery, timelines can vary greatly depending on the project. If you need your piece quickly, email info@catherinehartley.com and I will do my best to meet your timeline. Rush fees may apply.

Q: Do you provide engraving services?

A: We can provide hand and laser engraving services. Engraving typically adds five to ten business days. Laser engraving begins at £30 and will be quoted per project. Hand engraving costs are determined on an individual basis.

Q: My ring doesn’t fit! Can you resize it?

A: I want your ring to fit perfectly and am happy to help with any ring re-sizing. Ring resizing fees vary, depending on the design. Please email info@catherinehartley.com for resize pricing and more information.

 

Custom

Q: I’m interested in having a custom piece made. How do I begin the process?

A: Custom jewellery is my specialty. Email info@catherinehartley.com to enquire about your idea and begin the conversation. The more information you can provide, the better. Please be as detailed as possible about your desired project (style, stones, material, etc), budget, and provide any images if possible. Custom timelines and costs can vary considerably depending on the project; if you have a specific timeline and/or budget, please let me know. From there, we can either discuss the design via email, Skype, or phone, or meet in my London studio for a consultation.

Please allow 2-4 days to respond as custom queries require extra time and attention.

Q: Can you work remotely on custom jewellery?

A: Yes, I work with people all over the world on custom orders. Your project can easily be discussed over phone, Skype, or email. Email info@catherinehartley.com to arrange a consultation.

 

Shipping and Returns

Q: What is your return policy?

A: CH jewellery is made to order and cannot be returned at this time. If your order is damaged upon receipt, please email within one week of delivery with photos and details. I am happy to make minor adjustments (such as chain length or ring resizing) for a fee. If you have a questions about a particular piece before purchasing, please email info@catherinehartley.com

Q: Do you ship insured?

A: Yes

Q: Do you ship internationally?

A: Yes, we ship worldwide! Please note, all international packages are subjected to taxes and duties upon delivery, and we will not be responsible for any duties or taxes incurred in shipment.

Q: What are the shipping timelines?

A: Standard shipping within the UK is 2-3 days. Standard shipping worldwide is 6-10 days. Express shipping within the UK is 1-2 days. Express shipping worldwide is 2-4 days. 



Materials and Stones

Q: Do you use conflict free diamonds and stones?

A: Environmental and ethical responsibility is very important to me, and I do my best to source conflict free diamonds and stones whenever possible.

Q: Can you use the gold from old jewellery that I have?

A: Customers can provide their old precious metal jewelry to recycle for credit towards their custom design project. Your old gold will be sent to be refined and recycled. In some cases, I may be able to use the exact gold you provide in the new design, but generally old gold can cause issues when reused without proper refining. The metal you provide will be tested, and eligibility is determined on a case by case basis.

Q: Do you plate your white gold with rhodium?

A: No, I do not plate any of the white gold used unless specifically requested. Rhodium plating on rings typically wears off in about a year, so needs to be continually re-plated. I also believe that all the different gold alloys are beautiful on their own and should not be covered up.

White Gold Information:

Standard white gold contains nickel, so is not a good choice if you have metal allergies. Palladium white gold does not contain nickel. The colour is also slightly different than regular 14k white; palladium is a more grey metal, so 14k palladium white looks cooler and slightly darker in tone than traditional 14k white.

White gold is commonly rhodium plated to give it the bright white finish you often see. Most often, rhodium is plated over nickel-based white gold. When the rhodium plating wears off, people with nickel sensitivity will experience redness and irritation under the ring. They then either have to have the ring re-plated periodically, or cannot wear the ring at all.

We choose not to rhodium plate our white gold, and primarily use palladium-based white gold in all of our designs.

Q: What is palladium?

A: 950 palladium is 95% pure palladium. Palladium is a metal in the platinum family, and shares many characteristics as platinum - durability, tarnish resistance, and is hypo-allergenic. It is a precious metal. It is a “white metal” that is more grey and darker than platinum or sterling silver.  Palladium is less expensive than platinum or white gold, but very durable.